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HorecaStore Policy
HorecaStore's Return Policy explains how customers can return restaurant supplies, commercial kitchen equipment, and foodservice products that don't meet expectations. This policy covers what items are eligible for return, required conditions, and standard timeframes for submitting return requests.
Per Product
Return Window
shown on product page
Within 7 Days
0% Restocking Fee
of delivery
7–10 Days
Refund Timeline
after inspection
Within 48 hrs
Damage Report
of delivery
At HorecaStore, we aim to ensure every product reaches you in excellent condition. We understand that returns may occasionally be necessary. This policy applies to all HorecaStore customers — including restaurants, hotels, catering businesses, and individual buyers — and is designed to provide clarity, fairness, and protection.
Because we specialize in commercial-grade products, our return terms reflect standard practices in the B2B food service supply industry.
Each product has its own return window, which is clearly displayed on the product page. Products may have different return periods based on category (e.g., perishables, equipment, made-to-order, custom-made, or disposables).
To qualify for a return, the request must be initiated before the return period expires and can be requested directly from your HorecaStore account or profile page.
Returned items must be:
Returns within 7 days of delivery
Returns after 7 days (within window)
Unauthorized or late returns may be refused or discarded with no refund issued.
The following items are final sale and cannot be returned:
Go to your account
Log in to your HorecaStore account and view your order history.
Select the item
Choose the item you want to return and follow the on-screen steps.
Await approval
If approved, you will receive a Return Merchandise Authorization (RMA) and instructions with the return shipping address.
Note: Returns without an RMA may be rejected.
Damage or order issues must be reported within 48 hours of delivery.
Please include in your report:
If eligible, we may offer a replacement, refund, or credit.
For items shipped by freight:
Orders cannot be canceled once a shipment is in transit. Refused shipments will incur return freight charges and up to a 25% restocking fee.
This policy is governed by the laws of the State of Texas. By using HorecaStore and placing an order, you agree to these terms. HorecaStore reserves the right to update or amend this policy at any time.
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Our support team is happy to help you with any return or policy questions.
